FAQ

SHOPPING WITH US

All orders are shipped from Toronto, Ontario, Canada.

Once your order has been placed it will be be processed within 1-7 business days. We ship out all store orders once a week every Tuesday.

Send us an email at support@flairfighter.com or through our Live Chat and we'll be happy to help you add additional items or make changes to your open order.

If your order has already shipped, we cannot make any further changes. Thank you for your understanding.

If you’d like to cancel an order within 24 hours of placing it, please email us at support@flairfighter.com with your order number and we’ll do what we can to help.

If your order has already initiated processing, which can happen under 24 hours, we cannot cancel the order as it is already packaged. Thank you for your understanding.

SHIPPING AND DELIVERY

For all U.K. shoppers, please place your orders through our Etsy store front:

https://www.etsy.com/shop/FlairFighter

As of December 27, 2020, we have closed shipping to the United Kingdom (U.K.) due to the new VAT requirements which start January 1, 2021. However we still ship to the U.K. for orders placed through our Etsy store front.

Shipping is available to the following countries at the moment:

USA

Canada

Australia

Austria

Belgium

Bulgaria

Brazil

Croatia

Denmark

Estonia

Finland

France

Germany

Gibraltar

Greece

Hong Kong

Hungary

Ireland

Italy

Israel

Japan

Latvia

Lithuania

Luxembourg

Malaysia

Malta

Mexico

Netherlands

New Zealand

Norway

Poland

Portugal

Russia

Saudi Arabia

Singapore

South Korea

Spain

Sweden

Switzerland

We are based out of Toronto, Ontario. We ship from within Canada, so there are no customs charges for you to worry about!

Depending on the destination country, you may need to pay overseas customs duties, foreign taxes or other fees that may be imposed.

It is the customer’s responsibility to pay any overseas customs duties, foreign taxes or other fees that may be imposed. For more information on taxes, duties and customs regulations please contact your local customs office directly.

Please note that due to COVID-19, refused or returned packages may be destroyed by your country's postal service and not returned to us.

Orders successfully returned to us in Canada due to unpaid customs duties/foreign taxes may only have the product portion cancelled and refunded minus any return shipping fees imposed by the shipping courier.

Please note that shipping fees will not be refunded as the shipping portion has already been paid to the post office to initially ship your order.

You will receive a tracking number one your order is dispatched, and you can use this to track the location of your order.

If there seems to be a delay or no updates, you can contact the postal service that is handling your order and quote your tracking number to investigate it further.

Alternatively, you can also contact us at support@flairfighter.com with your order number and tracking number.

Please wait 1-2 days to see if the package arrives. Sometimes the USPS may mark packages as delivered early before they have made the delivery.

If your package will has not arrived. Please take the next steps:

1) Check with other family members if they might have seen the package if they collected the mail.
2) Check with neighbors.
3) Go to your local USPS Post Office to have them open a case. They can also do GPS tracking to check what exact location they delivered the package.
4) Go through the steps on USPS Missing Mail website: https://www.usps.com/help/missing-mail.htm

In the "Complete a Help Request Form" section, click on "Start Your Form".
If you suspect your mail was stolen, you can fill this out here. You may include a Police Report number here as well.

If you need further assistance, please contact us at support@flairfighter.com

PIN GRADING

All pins offered by default on Flair Fighter are Standard grade. In general all pins we ship out as Standard grade are perfector near perfect.

We take great pride in the quality of our products and sort our inventory to send out the best available pin for your order.

However, please note that there could be slight cosmetic imperfections as every pin is hand made one-by-one.

If there are any major issues, please feel free to contact us at support@flairfighter.com and we'll do our best to help.

We occasionally hold pin sales for our Seconds grade pins (pins with noticeable to major flaws we do not sell as Standard grade).

These Seconds pin sales at discounted rates are open first to members on our email newsletter before the general public.

Some of our more popular Seconds pins tend to sell out before the public access.

In order to receive advance access to our pin launches and sales, join our newsletter to receive announcements for when our pin sales go live! Click here for the link to join our newsletter.

We can only offer price adjustments for orders placed within 24 hours of a new promotion starting and for orders placed within 24 hours of the original order date.

We cannot apply a special sale coupon to a prior purchase that was purchased more than 24 hours before a specific sale/promotion.

Thank you for your understanding.

To make a pricing adjustment request, please contact us at support@flairfighter.com with your original order number and the new promo code you would like to apply.